A checklist intended as a guide to assist the negotiator through the various phases of extended negotiations.
A diagnostic to help you identify your approach to conflict management.
Do you run away at the first sign of trouble or are you confident enough to stand up for your rights and beliefs? This diagnostic will help reveal your attitude to conflict.
Use this exercise to discover your personal communication style and to gain an insight into other people’s styles so that you can anticipate and prevent future conflict. Allow about 45 minutes.
This exercise will help you improve your conflict management skills, by considering past situations where you were involved in a conflict and exploring how you could have handled these situations more successfully.
A role-play focused on an office move, featuring the Estates Manager and HR Manager at loggerheads over the move of the HR department. Allow an hour for completion.
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