Conflict Management

An article discussing how conflict can be a creative force for the organisation when managed effectively.

This well-known tool provides an understanding of how different conflict-handling styles affect personal interactions and for learning how to select the most appropriate style for a given situation.

Arbitration is a dispute resolution strategy that is often used as an alternative to legal action. This list outlines the main steps involved in arbitration, although the process of arbitration will vary for different cases.

An informal strategy, which is being increasingly used by organisations to resolve conflicts and avoid legal action.

This article aims to give, at a glance, some fundamental advice about what to do and, equally, what not to do in the main phases of a negotiation.

Useful definitions for some of the most common terms relating to conflict and dispute resolution.

Five different approaches to conflict management and the situations they are most appropriate for.

Learn about what assertiveness is, and the benefits it can bring.

This article provides some strategies for successfully dealing with an impasse or stalemate situation.

A summary of the various conflict-resolving styles and how to deal with your own and others’ anger positively.

A step-by-step approach to help any organisation looking to create their own programme for resolving workplace conflict.

This ‘How To’ guide explains more about the role of the mediator, providing guidance on how to mediate effectively.

This article will help you to recognise some of the political animals that may exist in your organisation, and provides some tips on how best to deal with them.

One of the most effective strategies for managing conflict is to prevent it from arising or escalating in the first place.

A step-by-step approach to help you manage conflict effectively.

Some practical advice for dealing with different types of difficult people.