Strategic Knowledge Management

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Case Studies

A case study set in a growing business. It looks at the various aspects of a total KM system, and considers the importance of managing knowledge in times of change. Allow 40 minutes for completion.

A case study set in a small, growing business. It looks at the problems involved when attempting to transfer tacit knowledge. Allow 50 minutes for completion.

A case study set in an established university, exploring the issues when sharing knowledge in a traditionally knowledge-hoarding environment. Allow an hour for completion.

A case study set in a comprehensive school, focusing on the increased productivity that can come from sharing knowledge. Allow 40 minutes for completion.

Diagnostics

An exercise for individuals to help them assess their own approach to the management of knowledge, and to consider ways of doing so more effectively. Allow 20 minutes for completion.

An exercise for top teams to help develop a strategy for knowledge management. Allow up to three hours for completion.

Exercises

An exercise enabling managers to explore whether knowledge management is the right solution for their organisation and/or to refine the expected outputs. Allow up to an hour for completion.

An exercise exploring the costs of not sharing knowledge and the benefits of sharing knowledge. Allow 25 minutes for completion.

A paired exercise which is ideal for introducing knowledge management. Allow 15 minutes for completion.

An exercise designed to encourage small groups to consider different methods of transferring knowledge within the organisation. Allow 40 minutes for completion.

Visuals

A set of overhead slides on the key points of knowledge management, which could be used in a workshop or presentation.

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