Managing Knowledge Effectively

A knowledge management case study set in a large hospital, looking at the considerations involved when managing specialist knowledge workers. Allow around an hour for completion.

Use these questions to critically evaluate your information and make a decision regarding its value, so that you can select the most appropriate information for your needs.

A flexible diagnostic that profiles how we use knowledge at work. It is a fun, easy to use exercise. Allow 15 minutes for completion and 20 minutes for feedback.

A suggested survey seeking feedback on the management of knowledge throughout the organisation. Allow around 40 minutes for completion and discussion.

An exercise identifying possible obstacles that may hinder progress towards creating a knowledge sharing culture and solutions. Allow 30 minutes for completion.

A group exercise encouraging participants to review their existing IT systems and software, identifying opportunities for increasing its effectiveness. Allow around 45 minutes for completion.

A group exercise encouraging participants to review their existing IT systems and software, identifying opportunities for increasing its effectiveness. Allow 45 minutes for completion.

A light-hearted exercise exploring the problems arising when knowledge is not shared effectively. Allow 30 minutes for completion.

This exercise enables managers to identify existing knowledge flows within their department, business units or organisation. Allow one hour for completion.

An exercise designed to encourage small groups to consider different methods of transferring knowledge within the organisation. Allow 15 minutes for completion.

An exercise designed to help participants to consider the most appropriate methods of transfer for a range of knowledge types. Allow an hour for completion.

A complex exercise designed to help a group to develop their understanding of the importance of trust when sharing knowledge. Allow one and a half hours for completion.

When people move on to new organisations, departments or teams, it is essential to capture their knowledge to ensure that significant experience and information is not lost. This questionnaire will make it easier for you to retain valuable knowledge when employees leave.