Customer Loyalty at Tesco

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Introduction

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Westminster Explained

Tesco is one of the top three international retailers in the world, a success that can be largely attributed to its customer strategy. The Tesco Clubcard was launched in 1995, and has emerged as the UK’s most popular loyalty scheme. The Clubcard has enabled Tesco to generate real value for all its customers to ensure continued customer loyalty. By using the card to capture key data, Tesco has developed a strategy that enables them to meet differing customer needs.

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