In the 1998 book, Delivering Knock Your Socks Off Service,[1] Kristin Anderson and Ron Zemke, founders of the US-based consultancy Performance Research Associates, set out their model of customer care. The model is a combination of basic customer service principles and practical suggestions. It is equally applicable to the private, public and voluntary sectors.
You are currently looking at just a small part of this document to give you an idea
of the content.
Our award winning toolkit covers an extensive range of topics and all resources
can be downloaded in Word or PDF format.
For more information about the the eden tree,
please select one of the links above.
'Buy now, keep forever'
1 document = 1 credit