Blanchard is a world-renowned customer care guru. We outline his thinking on the subject from the bestseller, Raving Fans.
An examination of a customer care model designed by PricewaterhouseCooper’s Centre of Excellence in Strategic Customer Care.
A review of advice on what to avoid when dealing with customers, from the authors of Delivering Knock Your Socks Off Service.
Tschohl believes that by focusing on individual performance, organisations can achieve excellence in customer care. Here we discuss his ‘Personal Success Plan for Excellence in Customer Service’.
Organisations that deliver excellent customer service recognise that the motivation and behaviour of customer facing employees has a direct impact on the level of service they provide.
Customer Service Excellence is the new national standard set by the government for customer service in the public sector. This article gives an overview of the standard and the benefits it offers to organisations that provide public services.
Charter Mark is the national standard set by the Government for customer service in the public sector. We outline the main criteria for customer service excellence as defined by this standard.
Use this methodology as a starting point for developing a customer care strategy or reviewing your current strategy with a view to making improvements.
Common-sense, practical suggestions for delivering excellent customer service to help you meet and exceed expectations.
Tips for individuals on what they can do to create a positive team image that will lead to maximum productivity and excellent customer care.
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