Usually in business the formal way of doing things is viewed as the right way. Policy and procedure, roles and responsibilities, strategy and structure: all mechanisms carefully developed to ensure that the organisation runs smoothly and efficiently. Yet within every organisation there is also a second, informal tier capable of functioning, unfettered and unsupervised, with the minimum of resources and with little or no sanction from senior management. According to Mark Maletz, it is here, deep in the ‘whitespace’ of the organisation, that real value can be created for the organisation.
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