In this article we discuss what is meant by constructive criticism, offering some guidance on giving and receiving it effectively.
This article offers advice on how to tackle the trickier aspects of communication whilst keeping conflict to a minimum.
An article analysing the key skills needed to become a truly effective listener.
This article explains the five components of active listening and offers suggestions for demonstrating these in conversation.
This article outlines the steps you can take to ensure that the language you use is appropriate to the business situation.
The ability to use the telephone productively is an important part of effective interpersonal communication. This article outlines the importance of effective telephone use and summarises good telephone techniques.
Practical guidance on how to speak positively and with impact.
Not every message you deliver will be a good one, and it's important that you understand how to communicate negative information in a way that makes the process easier for those on the receiving end. This article offers some points to consider when preparing to deliver bad news.
Giving criticism is not something that many people enjoy doing, but it is an essential managerial skill. However, constructive criticism offered in a non-aggressive and non-threatening way can help to clear the air and improve working relationships. This methodology provides tips on how to give criticism effectively.
When on the receiving end of criticism, the typical response is to feel discouraged, defensive and unhappy. However, constructive criticism can have a positive side, as it can be used as a tool for development and learning. This methodology offers some helpful hints on how to handle criticism effectively.
Principles for using the telephone effectively.
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