Effective Interpersonal Communication

This exercise is designed to aid individuals in assessing their personal communication skill set, and includes a guide and some advice for further uses and adaptations for the proposed individual communication skills audit. Allow 40 minutes for completion.

A questionnaire covering group members’ communication skills within their own team, with other teams and with customers/clients – both internally and externally. Allow 35 minutes for completion.

A light-hearted exercise that aims to refine participants’ understanding of the importance of body language. It requires video/DVD equipment and some pre-recorded video footage. Allow 25 minutes for completion.

This exercise tests your understanding of body language signals by asking you to interpret various gestures in a given business scenario. Allow around 20 minutes for completion.

Body language is a vitally important part of communication. It supports our words and speaks for us when words fail us. This exercise explores participants' feelings about body language and what certain signals mean to them.