Examples of Change Management in Practice

Due to the complexity of its internal systems, reporting arrangements and back office infrastructure, customer service, productivity and staff morale had reached an all time low at Glasgow City Council. In an attempt to improve service efficiency and cut costs, the Council completely overhauled its internal operations and created a new shared service centre. This article reviews the development of the largest shared services project ever seen in local government and outlines its successes.

This article recounts the successful application of a change model to a real life business context.

How can you generate a leap in performance against all odds? Despite escalating crime rates over three decades, limited resources, demoralised staff, politics and an organisation wedded to the status quo, Police Chief Bill Bratton, New York Police Department, succeeded. Here’s how.

In 2002, Babcock entered into a long-term partnering contract with the Ministry of Defence to operate HM Naval Base Clyde. In this article we describe the transition process and highlight the key emergent issues around service delivery.

Managers at all levels need to be able to manage change. We profile one manager’s attempts to change the company’s approach to content management on the internet.

Read about how Cadbury Schweppes overcame communications and cultural barriers to implement major global changes.

This article profiles a two year organisational development project carried out by Birmingham University for an NHS trust hospital. It demonstrates what change management programmes can achieve in transforming organisational culture.

In 1997, Chris Mellor set out to make AWG the leading water company in the UK within 5 years. We explain the change process that led to this goal being achieved.

We highlight the approach taken by drinks giant Diageo to their 1997 merger with UDV.

After the largest merger the IT industry has experienced find out what led to the resignation of Hewlett-Packard’s Chief Executive in February 2005.

Find out how Kellogg successfully acquired Keebler in 2001 – an acquisition resulting in a 43% increase of revenue and doubling of operating income between 1999 and 2003.

In 1999 Liverpool City Council was reviewed by its peers. Strong criticisms followed. Read about the changes that have occurred at the Council under a new Chief Executive.

In this article we look at how the National Trust (England and Wales) successfully undertook a large-scale review of its organisational and management structures.

In the late 1990s, OS implemented a strategy aimed at bringing the historic organisation up-to-date, which required a major culture shift for everyone in the organisation. Here we outline how OS implemented its strategy and influenced culture change.

A case history which looks at the change programme of the Royal Bank of Scotland over the last decade.

In 1999 The Royal Liverpool Children’s Hospital Trust was reeling from the effects of the Alder Hey hospital organ scandal. In the light of this, the Trust chose to embark on a wide-reaching programme of cultural change. The programme delivered impressive results for the Trust, and culminated in it winning the Organisation Development and Learning category at the HRM Excellence Awards 2006, sponsored by goodpractice.net.